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Help Desk End-User Support

Helia Help Desk End-User Support

Technical glitches disrupt your business operations. End-user downtime can lead to a number of things such as service delays, unhappy customers, and increased costs. It often escalates to more serious problems when there is no dedicated support available. With today’s workforce becoming more dynamic and mobile than ever, end-users need expert technical support whether they’re working in-house or remotely.

Helia Technologies provides a complete integrated Help Desk End-User Support solution with a single point of contact that allows users to resolve technical issues fast and easy. We provide multiple channels where end-users can get immediate solutions.

  • Self-assisted web tools. We provide a portal where users can troubleshoot their own technical problems by following simple, easy steps.
  • On-site services. Helia can provide in-house technical support that can immediately address any network or software-related problems.
  • Live support. For users working remotely, we have a live support that can accommodate technical inquiries and give real-time solutions.

Helia recognizes the amount of business lost due to user downtime thus we’ve created an efficient Help Desk End-User Support solution that resolves technical issues in the quickest way possible. We want our clients to experience zero to very minimal technical interruption to keep their business operations consistently running at a high level. Helia adds value to your business by providing end-user support that is not only reactive but also proactive. Our tech experts not only troubleshoot glitches but also provide

  • managed data backup and recovery,
  • network installation and maintenance,
  • software management, and
  • upgrade assistance.

Helia’s Help Desk End User Support goes beyond solving real-time technical problems. We also go out of our way to prevent them from happening by giving you regular assessments of your hardware, software, and network performance. Our comprehensive end-user support gives you immediate on-site and online solutions, restoring the optimal performance of your business operations.

Helia Technologies provides managed IT services to small and medium-sized businesses in Calgary. We also guarantee responsive, comprehensive, and efficient client support. Helia is all about ensuring continuity in your business by providing the most optimal technology solutions.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Infrastructure(403) 698-0700
Details
Grant Irvine

"Darvin and the folks at Helia were asked to resolve some issues with our phone system software. They provided the necessary support through collaboration and by learning the software from a different market to specifically service our system. Additionally, Helia now provides our IT support services. We are very pleased with the services provided by Helia Tech and Helia Voice."

Derek Herman

Apart from being a perfect gentleman , Darvin is a highly detailed IT perfectionist.A pleasure to work with.

Ryan Dockrill

Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies.

Al Dhalla

My company has hired Dar for telephone wiring services and yes, he met our expectations but there is something more about Dar that I wish to highlight : He is a not just a true networker but I would say, he is a "connector".

Dar and I have been at many meetings and he has never failed to say to me that he wants me to meet 3 or 4 people that he knows are ideal clients for me and that will make a difference to my business and profits.Without expecting any favors too! Dar goes that extra mile to keep a business relationship nurtured and strengthened.

Robert Barte

I have worked with Dar on many occasions and he has proven himself over and over again to be a man of integrity and someone who is very knowledgable in his field. I would strongly encourage you to talk to him regarding IT Support and phones services in Alberta.

Ken Gooz

I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

Ted Tederoff

Darvin is a very well rounded contributor in terms of his strong skills both in the business and technical realms. He also has an engaging personality that is at the same time politely confident and warm. He also keeps all stakeholders in mind when delivering a project. I would count it an honour to work with him again in the future.

When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a "mean what you say and say what you mean" attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you're thinking of using Helia, I would highly recommend you give them a try, I am sure you'll be impressed. Please email me if you'd like some more insight into Helia.